Refund policy

Refund, Return and Replacement Policy

Glam Food operates on a Refund or Replacement policy for NEW ZEALAND orders, and Refund only policy for AUSTRALIA orders if you are unsatisfied with or if your purchase is damaged or lost in transit. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement. We do not have returns as it is problematic with perishable food items.

Refunds:
We only refund for items if they are defective, damaged or if confirmed as undelivered/missing by courier. See 'Replacements' section below regarding pictures. We will also notify you of the approval or rejection of your refund within the next day.
If you are approved, then your refund will be immediately processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 working days.

Late or missing refunds:
There is often some processing time before a refund is posted as we use a third party ecommerce platform
If you still have not received your refund in 2-3 working days please contact us at glamjamskapiti@gmail.com

Replacements:
We only replace items if they are defective, damaged or lost. Please note we offer replacement items to NEW ZEALAND customers only.
If damage or defect has occurred please take a picture of item and email with order number to glamjamskapiti@gmail.com and a replacement will be sent to you by the first courier available. Expect your replacement to arrive from next day to one week depending on location if rural.

 

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